Terms & Conditions

These Terms & Conditions apply to all reservations made with Ocean Lovers Taganga, including diving, snorkeling, PADI courses, hostel stays, apartments and dive & stay packages.

We know that travel plans can change. These rules help us stay fair to our guests while also protecting the small-group spaces, instructors, boats, accommodation and PADI materials we reserve for each booking.

By making a reservation with Ocean Lovers Taganga, you confirm that you have read, understood and accepted these Terms & Conditions.

1. Booking & Deposit

A reservation is only confirmed once we have received the required deposit.

We work with limited spaces, especially for diving activities, PADI courses and accommodation. For this reason, we recommend booking in advance.

For bookings made less than 24 hours before the activity, please contact us first by WhatsApp or phone to confirm availability.

The remaining balance must be paid at check-in or before the start of the activity.

2. Cancellation Overview

3. Hostel & Apartment Cancellation Policy

Your first night’s deposit is non-refundable and secures your accommodation.

You may change or cancel your hostel or apartment reservation free of charge up to 48 hours before check-in, subject to availability.

If you cancel less than 48 hours before arrival or do not show up, the first night will be charged.

Check-in and check-out times must be respected unless a different arrangement has been confirmed by Ocean Lovers Taganga.

4. Diving, Snorkeling & Activity Cancellation Policy

You may cancel your diving or snorkeling activity more than 48 hours before the scheduled start time and receive a refund of your deposit, minus any transaction, bank or payment processing fees.

If you cancel between 24 and 48 hours before the scheduled start time, the deposit is non-refundable, but we will keep it as credit for a future reservation with Ocean Lovers Taganga.

If you cancel less than 24 hours before the activity, arrive too late, or do not show up, the deposit is non-refundable, non-transferable and cannot be used as credit.

Credit is valid for 12 months from the original activity date and must be used by the same person unless Ocean Lovers Taganga agrees otherwise.

5. PADI Courses & Training Materials

For PADI courses, any training materials, eLearning codes, manuals or digital products that have already been assigned or delivered are non-refundable.

If you cancel a course before it starts, any refund or credit will depend on the cancellation time and whether training materials have already been issued.

If you choose not to complete a course after it has started, partial refunds are not guaranteed. Any possible credit or refund will be decided by Ocean Lovers Taganga depending on the situation, course progress completed and costs already incurred.

Course schedules may depend on weather, sea conditions, student progress, instructor availability and PADI training requirements.

6. Changes to Your Reservation

We understand that travel plans can change.

If you contact us at least 24 hours before your diving, snorkeling or course activity, we will do our best to reschedule your activity free of charge, subject to availability, weather, sea conditions and operational requirements.

For hostel and apartment bookings, changes are possible up to 48 hours before check-in, subject to availability.

Requested changes are only confirmed once Ocean Lovers Taganga has accepted them in writing.

7. Late Arrival, No-Show or Not Completing the Activity

Our diving and snorkeling activities run on a schedule because boats, instructors, guides, equipment and other guests are involved.

If you arrive late, we will do our best to help, but we may not be able to wait. If the activity has already departed, the deposit is non-refundable and no credit will be given.

If a guest decides not to participate or not to complete the activity for personal reasons, no partial refund is guaranteed.

This also applies if the guest cannot participate because they did not complete the required forms, did not provide the required documents, did not follow safety instructions, or did not meet the required medical or certification conditions.

8. Weather, Sea Conditions & Cancellations by Ocean Lovers Taganga

Safety always comes first.

Diving, snorkeling and boat activities depend on weather, sea conditions, visibility, currents and operational safety. Ocean Lovers Taganga may cancel, change, delay or reschedule an activity if we consider that conditions are not safe or suitable.

If Ocean Lovers Taganga cancels an activity, we will first try to reschedule it or offer a suitable alternative.

If no suitable alternative is possible, we will refund the deposit or amount paid for the cancelled activity.

Ocean Lovers Taganga is not responsible for additional costs caused by weather or operational changes, such as transport, accommodation outside Ocean Lovers, flight changes or personal travel expenses.

9. Medical, Safety & Certification Requirements

All guests must complete and sign the required forms before participating in diving, snorkeling or PADI courses.

Certified divers must show proof of certification before diving. This can be a physical or digital certification card.

Guests joining a PADI course or certain diving activities may be required to complete a medical statement. If any answer on the medical form requires medical clearance, the guest must provide a signed statement from a physician confirming they are fit to dive.

If a guest cannot provide the required certification, documents or medical clearance, they may not be allowed to dive and any deposit paid may be forfeited.

Guests are responsible for giving accurate medical information, certification information and diving experience details.

Ocean Lovers Taganga may refuse participation if we believe it is not safe for the guest, the group, the instructor or the operation.

10. Payments, Taxes & Currency

Prices are shown per person in Colombian pesos unless stated otherwise.

Colombian citizens and foreign residents may be subject to 19% IVA. Foreign tourists may be exempt from IVA when they provide the required passport or immigration documentation.

Promotional prices apply only when the stated payment conditions are met, for example cash payment or bank transfer when specified.

Card payments, online payments, PayPal, bank transfers or payments in foreign currency may involve transaction fees, exchange rate differences or handling fees.

Refunds are made through the original payment method whenever possible. Transaction fees, bank fees, PayPal fees or currency conversion costs may be deducted from the refund.

Ocean Lovers Taganga is not responsible for delays caused by banks, payment platforms or international transfers.

11. Equipment Responsibility

Basic scuba equipment is included in our diving activities unless stated otherwise.

Additional equipment, such as dive computers, torches or specialty gear, may be available for an extra rental fee.

Guests are responsible for the equipment they use. Lost or damaged equipment may be charged at replacement or repair cost.

Guests must follow instructor, guide and staff instructions regarding equipment use, safety procedures and boat procedures.

12. Insurance

Diving insurance is not mandatory for all activities, but we strongly recommend that every diver checks whether their travel insurance covers scuba diving.

Ocean Lovers Taganga can help guests arrange daily diving insurance through one of our insurance partners when available.

Guests are responsible for their own personal travel insurance, health insurance and dive insurance* (*otherwise specifically stated in the course details).

13. Hostel Rules

Guests staying at Ocean Lovers Hostel & Apartments must read and accept the hostel house rules at check-in.

Guests must provide a valid ID or passport copy when required for legal, tourism or tax purposes.

Guests are responsible for their personal belongings. Ocean Lovers Taganga is not responsible for lost or stolen personal items unless responsibility is legally proven.

Guests must respect quiet hours, shared spaces, other guests, staff, property and local regulations.

Damage to hostel property, apartment property or dive center property may be charged to the guest.

14. Privacy & Cookies

Ocean Lovers Taganga respects your privacy.

We may collect information needed to manage your booking, comply with legal requirements, process payments, communicate with you and operate our website.

Our website may use cookies to improve your browsing experience and understand how visitors use our site.

For more information, please see our Privacy Policy.

15. Acceptance of These Terms

By making a reservation, paying a deposit, checking in, joining an activity or participating in a course with Ocean Lovers Taganga, you confirm that you accept these Terms & Conditions.

If you are booking on behalf of other guests, you are responsible for sharing these Terms & Conditions with them.